FAQs

For more information on the different bag types please select the FAQ drop down menu or click on the links below.

Click for How to use our r3pack bags FAQ

For more information on the different bag types please select the FAQ drop down menu or click on the links below.

Click for Compostable Courier Bags FAQ
Click for 100% Recycled Courier Bags FAQ

 

General FAQs: 

Can I buy in bulk/wholesale? 

All of our pricing is already B2B, however we have some volume discount available when purchasing 1000+ or 10,000+ of any courier bag sizes at a time. Please contact us directly to discuss your individual business needs.

 

Delivery

Where is your business based and can I pick up? We are based in Albany, Auckland, New Zealand. You can select pick-up at checkout, or contact us directly if you need help arranging it.

Do you ship overseas? For Australia, please use our Australian website — we ship from our Melbourne warehouse and also stock an AU-specific range plus the full Ranpak paper range. For all other international destinations, email us at sales@r3pack.co.nz for a shipping quote.

How will you ship my order? We use CourierPost, NZ Couriers, or Team Global Express. Approximate delivery times: 2–3 working days North Island, and 3-6 working days for South Island. Add up to 2 extra days for rural addresses.

Courier rates within New Zealand

  • Free shipping on all Tester Packs
  • Free shipping on orders over $89 (excludes bulky items – see below)

Otherwise:

  • Auckland: $6
  • Short haul: $7
  • Long haul: $8
  • South Island: $9

Estimated delivery times start from the date of dispatch and are guidelines only. You’ll receive a dispatch confirmation email with your tracking number once the courier collects your order. Our warehouse dispatches Monday–Friday (NZT, excluding public holidays). Rural deliveries can take a little longer. We use a signature-required service, so please supply a physical address where someone can sign. We cannot ship to PO Boxes outside New Zealand.

Free / complimentary freight – important note about bulky items We offer free shipping on orders over $89, except for bulky items as freight costs are so high. Bulky items include cardboard boxes/cartons and other large (soft cushioned or rigid cushioned bags) or heavy products. These are clearly noted in the product description. The website automatically calculates the correct freight at checkout, so you will always see the accurate cost before you pay.

Everything Else: 

Can I get these in different sizes? 

At this stage we have all our products that are available listed on the website.  However please do check back again as we are often improving our range. 

Can I get my company logo printed on your bags? 

Using our stock bags, Many of our customers customize with stamp or sticker with great results. We only print on the rear, so most of the bag is available for branding. There are many great stamp companies in NZ that can make a large stamp perfect for customising cartons and courier bags with your brand logo. (Check out Self Inking Stamps here)

Custom print bags are an option, often with high minimum order quantities. More information on custom print bags here: https://r3pack.co.nz/pages/custom-bags 

Payment: 

What payment do you take? 

We currently accept Poli, Visa, MasterCard, debit cards, and bank deposit.

 

 

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